Informativa sulle spedizioni

At Unforgettable The Label, we know you’re excited to receive your order — and we’re just as excited to send it to you. Here’s everything you need to know about our shipping process, from processing times to international delivery.

United States Shipping

Free Shipping Threshold

We offer FREE standard shipping on all orders over $70 to anywhere in the United States. For orders under $70, a flat-rate shipping fee of $5.99 applies.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You’ll receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking details as soon as your order leaves our facility.

Tracking Your Order

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can track your package in real time through the carrier’s website (USPS, UPS, or FedEx depending on your selected shipping method).

If you don’t receive a tracking email within 3 business days of placing your order, please check your spam folder or contact us at hello@unforgettablethelabel.online.

International Shipping

Countries We Ship To

We proudly ship to customers worldwide. If your country is not listed below, please contact us at hello@unforgettablethelabel.online and we’ll do our best to arrange shipping for you.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the recipient and are not included in the shipping cost or product price.

We are not responsible for any delays caused by customs clearance. Delivery times provided are estimates from the point of shipment and do not account for customs processing time.

Customs fees vary by country and are determined by the value and contents of your package
You may be contacted by your local customs office or delivery carrier to arrange payment before your package is released for delivery
Unforgettable The Label cannot predict or cover these charges — they are set by your government and are outside our control

International Tracking

All international orders include tracking. However, once your package enters your country, tracking updates may become less frequent depending on the local postal service. If your tracking has not updated in more than 5 days after entering your country, contact your local post office directly with your tracking number.

Lost, Stolen, or Damaged Orders

Lost Packages

If your tracking shows your package as delivered but you did not receive it:

Check with neighbors, household members, or building management
Look in common delivery areas (porch, mailroom, garage, etc.)
Contact your local post office or delivery carrier with your tracking number
If the package cannot be located within 7 days of the delivery date, contact us at hello@unforgettablethelabel.online and we will open a claim with the carrier

We are not responsible for packages marked as delivered by the carrier. However, we will work with you to investigate and resolve the issue wherever possible.

Stolen Packages

Unfortunately, we cannot be held responsible for packages stolen after successful delivery. We recommend selecting a secure delivery location or requesting a signature upon delivery (available for an additional fee at checkout).

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at hello@unforgettablethelabel.online with:

Photos of the damaged packaging
Photos of the damaged item(s)
Your order number

We will replace the item or issue a full refund at no additional cost to you.

Address Errors & Changes

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Before Your Order Ships

If you need to update your shipping address after placing an order but before it ships, contact us immediately at hello@unforgettablethelabel.online. We’ll do our best to update the address, but once the order has been handed to the carrier, changes are no longer possible.

After Your Order Ships

Once the package is in transit, we cannot change the shipping address. If the package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Reshipment fees will apply.

Holidays & Potential Delays

Orders are processed Monday–Friday, excluding the following US public holidays:

New Year’s Day
Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving Day
Christmas Day

During peak shopping periods (Black Friday, Cyber Monday, Christmas, etc.), processing and delivery times may be extended. We will communicate any delays via email and appreciate your patience during busy seasons.