FREQUENTLY ASKED QUESTIONS

WHAT MAKES UNFORGETTABLE THE LABEL DIFFERENT?
We focus on modern, standout kidswear that combines comfort, durability, and expressive style. Our pieces are designed to look great in everyday life and special moments.

WHAT SIZES DO YOU OFFER?
We offer a range of kids and toddler sizes. Please refer to our size chart on each product page for accurate measurements and fit guidance.

HOW LONG DOES SHIPPING TAKE?
Orders are processed within 1–3 business days. Delivery time depends on your location and the shipping method selected at checkout.

CAN I TRACK MY ORDER?
Yes. Once your order ships, you will receive a tracking number by email so you can follow delivery progress.

DO YOU ACCEPT RETURNS?
Yes. We accept returns of unused, unworn items in original condition within 14 days of delivery. Final sale and clearance items are not eligible.

HOW DO I REQUEST A RETURN OR EXCHANGE?
Contact us through our website contact form with your order number and reason for return. We will provide next steps.

WHAT IF MY ITEM ARRIVES DAMAGED?
Please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund if approved.

CAN I CHANGE MY ORDER AFTER PLACING IT?
Order changes are only possible within a short window after purchase. Contact us immediately and we will try to help before processing begins.

DO YOU RESTOCK SOLD OUT ITEMS?
Some items are restocked, while others are limited releases. Join our email list to be notified of restocks and new drops.

HOW CAN I CONTACT CUSTOMER SUPPORT?
You can reach us through the contact form on our website. We typically respond within 1–2 business days.

Personal Shopping — Unforgettable The Label

For moms, by a mom

You give me the
budget. I give you
the wardrobe.

Tell me your vibe, your budget, your size. I source the pieces directly from my vendors, curate your edit with real taste, and deliver it straight to your door — anywhere in the world.

Book your edit

What this is

Your personal shopper.
Delivered to your door.

This isn't a lookbook. This isn't a list of links. I actually shop for you.

You tell me your budget, your vibe, your sizes, and what you need. I tap into my vendor network — the same access I use to build Unforgettable The Label — and I source real pieces, at real prices, that actually match your aesthetic.

Then I pack it up and send it straight to you. Wherever you are in the world.

Done for you, fully

I source, I purchase, I ship. You just receive.

Global delivery

Wherever you are — it gets to you.

Curated with actual taste

Not an algorithm. Me — a mom who cares about fashion.

Vendor access you don't have

Real wholesale sourcing. Better prices. Better pieces.

The process

Four steps.
Zero effort from you.

Book your edit

Choose your tier. Your budget and service fee are combined into one payment — no back and forth, no separate invoices.

Share your vibe

Complete a short intake form — your sizes, style, occasion, mood board, and anything you absolutely hate. The more you tell me, the better the edit.

I shop for you

I go to my vendors, source the pieces, and purchase everything within your budget. You're not sent links — you're sent the actual items.

Turnaround: 3–5 business days

It arrives at your door

Your edit is packaged and shipped directly to you — anywhere in the world. Open the box. Love everything.

Global shipping included

Pricing

Your budget + the service fee.
One payment. Done.

Every tier includes a minimum $200 shopping budget plus a service fee — all paid together upfront. I use your full budget on the pieces. Nothing is kept, nothing is marked up. You get every dollar's worth.

Starter Edit

$245

$200 budget + $45 service fee

One all-in payment. I shop with your full $200.

$200 shopping budget
5–8 curated pieces
Sourced from my vendor network
Packaged and shipped to your door
Global delivery

Book Starter Edit

The Edit

$375

$300 budget + $75 service fee

One all-in payment. I shop with your full $300.

$300 shopping budget
10–12 curated pieces
Organized by occasion or vibe
Sourced from my vendor network
Packaged and shipped to your door
Global delivery

Book The Edit

Full Edit

$620

$500 budget + $120 service fee

One all-in payment. I shop with your full $500.

$500 shopping budget
Full wardrobe edit — 15+ pieces
Organized by category
Voice note walkthrough included
Packaged and shipped to your door
Global delivery

Book Full Edit

How your money is used

Your payment is split clearly — the service fee covers the service, and your shopping budget goes entirely toward your pieces. I don't mark up the items. I don't keep anything left over. What you pay for is what arrives at your door.

My promise to you

I treat your money
like it's mine.

No markups. Ever.

Your $200 budget buys $200 worth of pieces. I don't inflate prices to make a margin on your shopping budget.

Real vendor access

I source from the same wholesale network I use for the label. You get access to pieces that aren't in every store.

Curated, not random

Every piece is chosen with your mood board and lifestyle in mind. Nothing gets added because it's cheap or convenient.

Delivered, not described

You don't get links. You don't get a PDF. You get a box at your door with your edit inside. That's the whole point.

Questions

The ones you
were going to ask.

Is this only for moms?

Yes — this service is designed specifically for moms who want to dress well but don't have the time or vendor access to shop the way they want. This is your shortcut.

What's the minimum budget?

The minimum shopping budget is $200, which is included in the Starter Edit tier at $245 total. If you have a higher budget in mind, the other tiers go up to $300 and $500 — or reach out for a custom quote.

Where do you source the pieces from?

I use the same vendor network I curate for Unforgettable The Label — wholesale and trade access that isn't available to the general public. The pieces are real, the quality is real, and the prices are better than what you'd find retail.

How long does delivery take?

I typically source and ship within 3–5 business days of receiving your completed intake form. International shipping time varies by location but you'll receive tracking information once your edit is on its way.

What if I don't love something when it arrives?

Because I shop with your exact budget and specifications, returns are evaluated case by case — DM me directly and we'll work it out. I genuinely want you to love everything in your box.

Do you ship internationally?

Yes — global delivery is included in every tier. Wherever you are, your edit gets to you. International shipping costs are factored into the service.

Can I request a custom budget?

Absolutely. If your budget doesn't fit neatly into one of the tiers, DM me at @unforgettable.thelabel and we'll put together a custom quote for you.